Privacy Policy
Last updated: 28/09/2026
Ava Wellness Club (“Ava”, “we”, “us” or “our”) respects your privacy.
This Privacy Policy explains what information we collect, why we collect it and how we use it.
We handle your personal information in line with the Australian Privacy Principles.
1. What information we collect
Depending on how you interact with Ava, we may collect:
- your name
- email address
- phone number
- billing and payment information
- event booking information
- information you provide when contacting us
- your event preferences or interests
- information you provide when participating in an event
- photographs or video taken at events
- information about how you use our website
2. How we collect information
We may collect information when you:
- purchase an Ava ticket
- register for an event
- subscribe to our mailing list
- complete a form
- contact us
- interact with our website or social media
- participate in an Ava event
- otherwise provide information to us
We may also receive information through the platforms and services we use to operate Ava, such as ticketing, payment, email marketing, website and event-management platforms.
3. How we use your information
We may use your information to:
- process ticket purchases and registrations
- communicate with you about events
- provide information or services you have requested
- manage and run our events
- send event updates
- send Ava news, updates and marketing
- understand what our community is interested in
- improve our website and experiences
- respond to enquiries
- manage our business
4. Marketing
If you subscribe to Ava's mailing list, we may send you information about upcoming events, experiences, offers, news and other Ava-related content.
You can unsubscribe from these emails at any time using the unsubscribe link at the bottom of our emails.
5. Who we share information with
We may share your information with trusted services that help us run Ava, including:
- ticketing platforms
- payment providers
- email marketing platforms
- website and technology providers
- analytics providers
- event venues
- facilitators or practitioners where needed to run an event
- professional advisers where necessary
Some of the services we use, like Eventbrite, Klaviyo and our website host, store information overseas, including in the United States.
6. Cookies and analytics
Our website uses cookies and similar technology, including to show you our mailing-list sign-up, to understand how people use our website and to understand how our marketing is performing.
You can manage cookies through your browser settings.
7. Health information
Some Ava experiences may involve wellbeing-related information.
We don't generally need to collect health information to provide our services. If we do ask for information relating to your health or wellbeing, we will only use it for the purpose it was collected.
Please don't provide medical or other sensitive information unless it is specifically requested or needed for an event.
8. Keeping your information safe
We take reasonable steps to keep your personal information safe and to prevent it from being lost or accessed by people who shouldn't have access to it.
9. Accessing or updating your information
You can contact us if you would like to access or update the personal information we hold about you.
Email: hello@avawellnessclub.com
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.
11. Contact
If you have a question about this Privacy Policy or how we handle your information, please contact:
- Ava Wellness Club
- ABN: 46 204 165 116
- hello@avawellnessclub.com